Privacy Policy

Patient Data & Privacy Policy

Effective Date: January 1, 2026 | Last Updated: July 2026

At Heal Physio & Wellness Clinic, located in Malé, Republic of Maldives, we are committed to respecting and protecting the personal privacy and medical confidentiality of our patients, website visitors, and service users. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website or utilize our healthcare and physiotherapy services.

1. Information We Collect

To provide high-quality physical therapy, consultation, and appointment booking services, we may collect the following types of information:

• Personal Identification Data: Full name, date of birth, gender, phone number, email address, and National ID or Passport details when submitted through our booking or consultation forms.
• Health & Clinical Information: Reported symptoms, medical history, doctor prescriptions, X-ray/MRI reports, and rehabilitation notes provided voluntarily for treatment assessment.
• Technical & Usage Data: Internet Protocol (IP) address, browser type, operating system, and website usage statistics collected via cookies to optimize website performance.

2. How We Use Your Information

Your information is used strictly for legitimate clinical, operational, and administrative purposes, including:

• Scheduling, confirming, and coordinating your physiotherapy appointments and consultations.
• Designing customized rehabilitation plans tailored to your specific physical condition.
• Communicating essential appointment updates, reminders, or clinical recommendations.
• Maintaining clinic operational compliance and healthcare quality assurance standards.

3. Confidentiality & Data Security

We maintain administrative, technical, and physical security measures designed to protect your personal and medical data against unauthorized access, disclosure, alteration, or destruction. All clinical documentation and uploaded medical records are handled exclusively by authorized medical practitioners and administrative staff bound by strict medical confidentiality duties.

4. Sharing of Information

We do not sell, rent, or trade your personal or health data to third parties. Information is shared only under the following limited circumstances:

• With referring physicians or specialized medical practitioners involved in your care, with your express consent.
• When required to comply with applicable laws, government regulations, or lawful court orders in the Republic of Maldives.

5. Website Cookies

Our website uses essential session cookies to enhance site functionality and improve your browsing experience. You may choose to disable cookies through your web browser settings, though certain interactive features may become restricted.

6. Your Rights & Access

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of non-mandatory administrative records. To exercise these rights, please contact our administrative desk.